Terms of Service

1. Agreement to Terms

By accessing or using the services provided by SingleTwin AI Lab ("Company," "we," "us," or "our"), including the website at singletwin.ai and the BittermanAI platform (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Services.

2. Description of Services

SingleTwin AI Lab provides AI development services, software products, and the BittermanAI agent platform. The Services may include, but are not limited to:

• Access to the BittermanAI platform and related tools
• Custom AI development and consulting services
• Full-stack software development services
• API access and integrations

3. Account Registration

To access certain features of the Services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

4. Payment Terms

Certain Services require payment. By purchasing or subscribing to paid Services, you agree to the following:

• Payment processing: All payments are processed securely through Stripe, Inc. By making a payment, you also agree to Stripe's Services Agreement.
• Pricing: Prices are listed in U.S. dollars unless otherwise stated. We reserve the right to change pricing with 30 days' notice for subscription services.
• Billing: Subscription fees are billed in advance on a recurring basis according to your selected plan. You authorize us to charge your payment method on file for all applicable fees.
• Taxes: You are responsible for any applicable taxes. We will collect taxes where legally required.

5. Refunds and Cancellations

• Subscriptions: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No prorated refunds are issued for partial billing periods.
• One-time purchases: Refund requests for one-time purchases must be submitted within 14 days of purchase. Refunds are evaluated on a case-by-case basis.
• Custom services: Refunds for custom development or consulting services are governed by the terms of the applicable statement of work or service agreement.

To request a refund or cancel a subscription, contact us at [email protected].

6. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws
• Attempt to reverse engineer, decompile, or disassemble any part of the Services
• Interfere with or disrupt the integrity or performance of the Services
• Attempt to gain unauthorized access to the Services or related systems
• Use the Services to transmit malware, spam, or other harmful content
• Resell, sublicense, or redistribute the Services without prior written consent

7. Intellectual Property

All content, features, and functionality of the Services — including software, text, graphics, logos, and trademarks — are owned by SingleTwin AI Lab and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from our materials without express written permission.

You retain ownership of any content you submit through the Services. By submitting content, you grant us a limited license to use it solely for the purpose of providing the Services to you.

8. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

9. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

10. Limitation of Liability

To the maximum extent permitted by law, SingleTwin AI Lab shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or related to your use of the Services, regardless of the theory of liability. Our total liability for any claim arising from the Services shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless SingleTwin AI Lab, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Services or your violation of these Terms.

12. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination will survive, including intellectual property, limitation of liability, and indemnification.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Services shall be resolved in the courts located in Indiana.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

15. Contact

If you have questions about these Terms, contact us at:

SingleTwin AI Lab
Email: [email protected]
Website: singletwin.ai