Privacy Policy

Last updated: March 18, 2026

1. Introduction

SingleTwin AI Lab ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at singletwin.ai and the BittermanAI platform (collectively, the "Services").

2. Information We Collect

Information you provide directly

  • Account information: Name, email address, and password when you create an account
  • Contact information: Name and email address when you use our contact or waitlist forms
  • Payment information: Billing address and payment details, processed and stored securely by Stripe — we do not store your full card number
  • Communications: Any messages, feedback, or support requests you send us

Information collected automatically

  • Usage data: Pages visited, features used, timestamps, and interaction patterns
  • Device information: Browser type, operating system, screen resolution, and language preference
  • Network data: IP address, approximate geographic location, and referring URL

Information from third parties

  • Payment processor: Stripe provides us with transaction confirmations, payment status, and partial card details (last four digits) for order management

3. How We Use Your Information

We use your information for the following purposes:

  • Provide, operate, and maintain the Services
  • Process transactions and send related billing information
  • Respond to your inquiries and provide customer support
  • Send service-related communications (e.g., updates, security alerts)
  • Monitor and analyze usage trends to improve the Services
  • Detect, prevent, and address fraud or technical issues
  • Comply with legal obligations

We do not sell your personal data. We do not use your data for automated decision-making or profiling that produces legal effects.

4. How We Share Your Information

We may share your information with the following categories of recipients:

  • Payment processor (Stripe): To process payments. Stripe's handling of your data is governed by their Privacy Policy.
  • Infrastructure providers: Cloudflare (hosting, CDN, and security) and other service providers who assist us in operating the Services, bound by contractual obligations to protect your data.
  • Legal requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of SingleTwin AI Lab, our users, or the public.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

  • Account data: Retained while your account is active and for 30 days after deletion
  • Transaction records: Retained for 7 years for tax and legal compliance
  • Usage data: Retained in aggregate, anonymized form indefinitely
  • Support communications: Retained for 2 years after resolution

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using TLS
  • Secure payment processing through Stripe (PCI DSS compliant)
  • Access controls limiting data access to authorized personnel
  • Regular security assessments of our infrastructure

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies and Tracking

We use minimal cookies and similar technologies to operate the Services:

  • Essential cookies: Required for authentication, security, and basic functionality
  • Analytics: We may use privacy-respecting analytics to understand how the Services are used — no third-party advertising trackers are deployed

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Services.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Request your data in a structured, machine-readable format
  • Objection: Object to processing of your data in certain circumstances
  • Restriction: Request restricted processing of your data

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. International Data Transfers

Your data may be processed in the United States or other countries where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this policy.

10. Children's Privacy

The Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to opt out of the sale of personal information — we do not sell personal information
  • The right to non-discrimination for exercising your privacy rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA) or United Kingdom, we process your data under the following legal bases:

  • Contract performance: To provide the Services you requested
  • Legitimate interests: To improve and secure the Services
  • Consent: Where you have given explicit consent
  • Legal obligation: To comply with applicable laws

You have the right to lodge a complaint with your local data protection authority.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.

14. Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at:

SingleTwin AI Lab
Email: [email protected]
Website: singletwin.ai